Refund policy

The information below is also included in our General Terms and Conditions, which can be found as a document under General Information.

Withdrawal of Purchase

After purchasing a blended training, the buyer has the right to a 14-day reflection period to withdraw the purchase in writing, with the right to a full refund of the purchase amount. This reflection period starts from the moment the order and payment are received by Platform Forensic Sexology.

If a purchase is withdrawn in writing within these 14 days, the full purchase amount will be refunded to the buyer’s account on the condition that (1) the e-learning has not yet been accessed or used, and (2) the manuals already received are returned by post to Platform Forensic Sexology in their unopened original cardboard packaging. This is the packaging in which the manuals were delivered, so it must not be opened.

If the buyer has already created an account and/or started a module within the e-learning during the 14-day reflection period, withdrawal with a request for a refund cannot be granted. Similarly, if the manuals have been removed from their original cardboard packaging, withdrawal with a request for a refund cannot be granted.

Withdrawal of a placed and paid order can be requested via the contact form on this website within 14 days, subject to the above conditions. The full purchase amount will be refunded to the buyer’s account once the manuals have been returned by post to Platform Forensic Sexology in their original packaging. Shipping costs for returning the manuals are the responsibility of the buyer and cannot be recovered from Platform Forensic Sexology. Once Platform Forensic Sexology has received the manuals, the purchase amount will be refunded within 30 days to the buyer’s account.

Validity Period of the Purchase

After purchasing a blended training, the online training environment is freely accessible to the buyer for a period of six months. This validity period and access to the online training environment begin one week after receipt of payment. Extending, delaying, or postponing this six-month access period to the online training environment is not possible.

Modification of a Purchase

In the future, Platform Forensic Sexology will offer multiple blended training programs. If a buyer places an incorrect order or prefers to order a different training than the one already purchased, the buyer may notify Platform Forensic Sexology within 14 days at no cost. It is explicitly required that the buyer has not yet started working within the purchased e-learning that they wish to change to another blended training. The received manuals must be returned to Platform Forensic Sexology by post in their original packaging at the buyer’s expense.

Subject to the above conditions, the buyer can indicate via the contact form on this website within 14 days that an incorrect order was placed. The buyer will await a written response from Platform Forensic Sexology. After that, the buyer may place and pay for the correct order. The purchase amount of the incorrect order will be refunded after receipt of the new order and the returned manuals.

Returning Manuals

Manuals already received for a training that will ultimately not be followed can be sent postage-paid to the following address:

Transvaalkade 35
1092 JM Amsterdam

These shipping costs cannot be recovered from Platform Forensic Sexology. Returning the manuals is a condition for the right to a refund of the purchase amount.

Need help?

The refund policy can be found in the General Terms and Conditions. If you have any questions or need our assistance, please contact us via the contact form on this website.